| | Home>Service Channels>Citibank Online>Account Information | |  |  | | Keep track of your account(s) anytime, anywhere. Login and instantly view your account summary, details and transactions at a glance. | | |     | | Account Information | | | Keep track of your account(s) anytime, anywhere. Log in and instantly view your account summary, details and transactions at a glance. | | | Step 1 - Login to Citibank Online | | - Log into Citibank Online by entering your online user ID and password
- Select from the top menu bar to view your Account Summary
| | | Step 2 | | - You can choose to review your Account Summary, Account Details & Transaction Activity, Monthly Account Statement (if you are enrolled in Electronic Statements) , set account nickname or download your account activity. Select the function you require.
| |  | | - Your account(s) have been categorized into Settlement Account, Saving and Investments and Loans, helping you to manage your wealth efficiently.
| |  | | - View account details by simply clicking the account
| |  | | | | Citibank Global Account Overview | | | If you have Citibank account from these countries/region (Singapore, Singapore IPB, Australia, Indonesia, Malaysia, Taiwan, UAE, Thailand, Philippine, India NRI or USA), you can link all these account together through Citibank Online, through one time online verification, you will be able to access your multi-nation account information anytime. | |  | | Easily check your transactions by selecting transaction period or searching via keywords. | |  | | | Nicknaming your account and personalize your online banking. | |  | | | If you already have your online user ID, password, you can begin using Citibank Online in 2 easy steps! | | | Step 1 - Enter your online user ID and password | | | |  | | | Step 2 - Begin using Citibank Online! | | | You are ready to start using Citibank Online services. | |  | | | Click on  to expand and on  to minimise the details. | | | Who can use Citibank Online (www.citibank.com.cn)? | | | Citibank Online is available to all customers of Citibank (China) Co., Ltd. You only need a Citibank Debit Card, Citibank Debit Card APIN and 10-digit RMB or foreign currency account number with Citibank to access our Internet Banking services. | | | | | What are the services available on Citibank Online? | | | Find out about our latest Products & Services, Your account information enquiry, Global Accounts Overview of Citibank Accounts from China, Indonesia, Singapore, Singapore IPB and Australia, eStatement Services, Add your domestic payee, Payments and Transfer, Manage your Citibank Alerts Services . | | | | | | | | | | | What if I forget my Online User ID? | | | | To retrieve your Online User ID, click on "Forgot your User ID?" link on the login page. You need to provide: Your (1)Citibank Debit Card and (2)Citibank Debit Card APIN. | | | | | What if I forget my Online Password? | | | | If you cannot remember your Online Password, you need to reset them by clicking on "Forgot your Password?" link on the login page. You need to provide: (1) Your Online User ID, (2) Your Debit Card Number, (3) Your Debit Card APIN, (4) Your 10-digit RMB or foreign currency account number with Citibank | | | | | | | Any tips on creating an Online Password? | | | | Yes, there are guidelines you can follow when creating your password and ways to protect it. These tips make it difficult for others to guess your password and help protect your account. | | | Allow any combination of upper and lower case alphabets, numbers and the following special characters:,-_*&,:%!#?/+=,; Must contain at least one alphabet and one number. | | 6 to 20 characters (not case sensitive)
No leading or trailing whitespaces
Cannot contain 3 consecutive numbers such as 123. 234
Cannot contain 3 consecutive alphabets such as abc, Abc, xyz
Cannot contain more than 2 consecutive identical characters such as 111, aaa | | | | | What are the rules for creating an Online User ID? | | | | Yes. Please form your User ID following the below rules: | | | Allow any combination of upper and lower alphabets, numbers and the following special characters:.@_,; Must contain at least one alphabet and one number | | 6 to 50 characters (not case sensitive)
Cannot contain 3 consecutive numbers such as 123, 234
Cannot contain 3 consecutive alphabets such as Abc, xyz
Cannot contain more than 2 consecutive identical characters such as 111, aaa. | | | | | | | | | Trouble-free Access | | | | If your Internet access is ready but you still fail to connect Citibank Online or if you require any technical support, simply call our 24-Hour Toll-free Internet Hotline at 800-830-1880(within mainland China) and cite the relevant error codes or messages whenever available. If you are in Hong Kong, Macau, Taiwain, or overseas, please call 86-20-38801267 to reach our officers. | | | | | | | |
