|
| How to register Payee Online |
|
| Step 1 - Login to Citibank Online |
|
- Log into Citibank Online by entering your online user ID and password.
- Select "Transfers and Remittances" from the top menu bar.
- Select "Add Payee" to begin enrolling.
|
|
 |
|
| Step 2 – Add Payee |
|
- Click "Next"
- Select "Payee Account Type".
- Fill in "Payee Name" and account number.
|
|
 |
|
| Step 3 - Activate Payee |
|
| Plesae use the OAC we send to you via your registered mobile number and e-mail address to activate this new payee |
|
- Click "Manage Payees"
- Select Payee
- Fill in OAC
- Click "Activate Payee".
- Fill in "Payee Name" and account number.
|
|
 |
|
- You have add the payee successfully
|
|
| How to transfer funds online? |
|
| Step 1 - Login to Citibank Online and One Time Password Authentication |
|
- Log into Citibank Online by entering your online user ID and password.
- Select "Transfers and Remittances" from the top menu bar.
- Use the One Time Password we send to you via your registered mobile number for authentication.
|
|
 |
|
| Step 2 - Fund Transfer |
|
- Choose "From"account, "To"account
- Input amount
- Click "Continue"
- Your transaction has been completed successfully
|
|
 |
|
Click on  to expand and on  to minimise the details. |
|
| What are payees? | | | Payees are your pre-registered account numbers with us before you can do funds transfer. Once you have set up your payees, you can transfer funds to them anytime. You can set up your payees in the branch or through Citibank Online. | | |
|
| What type of payees can I set up via Citibank Online? | | | You can add the following payee types via Citibank Online: Local Citibank RMB Account, Local non-Citibank RMB Account, Overseas Foreign Currency Account. Once you have added your payee, a 6-digit Online Authorization Code (OAC) will be sent to your registered mobile phone number or E-mail address with us to activate your payee. The OAC serves as an added level of protection. This is to ensure that only person(s) you have properly authorised can have funds transferred to them. | | |
|
| What type of payees can I set up at the branch? | | | You can set up all payee types via the branch. They will include the following. Note that if you are adding a Local Foreign Currency account, documentary proof is required to show linear relative relationship. | - Another Citibank account in China
- Another bank account in China
- NOverseas payee
| | |
|
| What is the Online Authorization Code (OAC)? | | | Citibank Online Authorization Code (OAC) acts as an authentication for online transfers and payments from your account to all new payees. Whenever you set up a new payee for an online Funds Transfer or Payment, a 6-digit OAC code will be generated instantly for you to activate the new payee before you make the transfer or payment to this new payee. Your new Payee is now successfully activated and you can proceed to transfer funds as normal. Do note that you will have 3 tries to activate your new Payee and your OAC expires after 5 calendar days, after which your new Payee will be deleted off your list. You only need to activate the new Payee once. The next time you want to transfer funds to this Payee, you can do so directly without going through the activation steps. | | |
|
|
|
|
|
| What are the different types of Funds Transfer available via Citibank Online? | | | | Types of Funds Transfer available to you through Citibank Online: | - Instantly transfer funds between your Local Citibank Accounts *
- Instantly transfer funds to a Local Citibank Account *
- Instantly transfer funds to a Local non-Citibank RMB Account
- Transfer funds to a Local non-Citibank Account in Foreign Currency
- Transfer funds to an Overseas Account in Foreign Currency
| | | * Cross currency transfer involving the Renminbi (RMB) is not allowed via Citibank Online. If foreign currency exchange is involved, Citibank's prevailing exchange rates at the time of processing will apply. | | |
|
|
|
| How shall I use the One time password received by SMS? | | | You should receive one time password on your registered mobile phone number shortly. Please keep your browser on this page while waiting for your password.Upon receipt, enter the password in the field provided and click "Continue".
If you require assistance, please call 24-hour CitiPhone Banking Hotline at 800-830-1880. | | |
|
| The mobile phone number shown on the screen is not my latest number. What should I do? | | | - Call our 24-hour CitiPhone Banking Hotline at 800-830-1880.
- Update your contact details at any of our Branches
- Successfully log on to Citibank Online and choose “Change Contact Information” from “Edit Profile and Preferences”. One time password will be sent to your registered mobile phone, you are required to enter for authentication before updating the contact details.
| | |
|
|
|
|
|
|
|
|
|
| What happens if I enter the wrong one time password? | | | | If you continuously enter your OTP incorrectly 3 times, your internet access will be locked and you will be unable to log into Citibank Online. Please reset your password on Citibank online to unlock your profile. For more information, please call our 24-hour CitiPhone Banking Hotline at 800-830-1880. | | |
