Travelling Overseas

Travelling Overseas

Travelling Overseas

At Citibank, we want to help you enjoy every minute of your travel. Take advantage of Citibank's global presence by tapping into our international branch and ATM network, dedicated global support services as well as Citi World Privileges.

To find more, you can fill in the Online Appointment form or call Citibank 24-Hour Service Hotline 400-821-1880 or 800-830-1880 (For land lines within mainland China).

Travel Financial Services
Travel with a peace of mind with the following financial services:
  • Free bank deposit certificate1
  • Free travel agency hold fund Certificate2
  • Free global ATM withdrawal with Citibank Debit Card3
  • Emergency cash support4
Citi World Privileges
Citibank Credit and Debit Card allow you to enjoy offers and discounts with more than 6,000 merchants worldwide in the following categories:
  • Dining
  • Shopping
  • Travel
  • Other
To learn more, please visit CIT WORLD PRIVILEDGES.
The Citigold Advantage
Citigold customers enjoy the following additional benefits when traveling overseas
  • Enjoy a higher limit on Emergency cash services4 of USD10, 000
  • Enjoy worldwide hotel, flight, airport pick-up & limousine, car rental, leisure travel enquiry and reservation service from Global Travel Consultant5
  • Car Rental offer with Hertz:
    • 10% discount on car rental services
    • One Free Day when you rent for 7 days or more
    • Hertz Gold Plus Rewards membership to enjoy fastest pick up and drop off car rental experience with exclusive member benefits.
    • Free Chinese driver license translation certificate service

Terms and Conditions:

  1. From now till December 31, 2016, fee for bank deposit certificate is waived for Citi Priority customers when he presents the “Overseas Travel” coupon at point of application. This service is free of charge for Citigold customers.
  2. Issuance of Travel Agency Hold Fund Certificate is only applicable to customers who join a tour with travel agencies and these travel agencies need to have cooperative agreements with Citibank (China) Co. Ltd. From now till December 31, 2016, fee for travel agency hold fund certificate is waived for Citi Priority customers when he presents the “Overseas Travel” coupon at point of application. This service is free of charge for Citigold customers.
  3. From now till December 31, 2016, Citibank Debit Card holders can enjoy free cash withdrawal on any domestic or overseas ChinaUnion Pay “CUP” ATMs, excluding other fees charged by overseas ATMs or Network outside CUP. For details, please refer to the notification during cash withdrawal.(This fee waiver is not applicable for Basic Banking Account customer)
  4. Citigold and Citigold Private Client customers can get up to USD10,000 and Citi Priority customers can get up to USD5,000 emergency cash at a Citibank branch overseas if the following criteria is met: a. Customer has a foreign currency savings account with Citibank China with sufficient balance; b. if customer cannot provide a valid identification document, the overseas Citibank branch will contact Citibank China's CitiPhone team to verify his or her identity with a series of questions.
  5. This service is provided by International SOS ("Service providers"). Goods or services provided by service providers may be by third-party merchants and/or suppliers. Citibank (China) Co. Ltd. does not guarantee the quality of goods or services and is not responsible for any losses related to the offer, fulfillment or use of the goods or services. In this regard, customers need to contact the service providers directly.