Citi Phone Banking

Operate your account using CitiPhone Banking

Control your personal finances anywhere, anytime with our 24-hour CitiPhone service.

Benefits

Citiphone offers you the service 24-hours a day, 7-days a week for immediate assistance.

Citiphone Banking gives you the power to control your banking from anywhere, anytime, simply by dialing 800-830-1880* / 86-20-38801267.
For credit card holders, please call us at 400-821-1880* / 86-21-38969500.

*This is our 24-hour hotline within mainland China. If you are calling from other parts of the world. Please calll us from 86-20-38801267.
For credit card holders, if you are calling from other parts of the world,please calll us from 86-21-38969500.

Features

General Inquiry: Get latest information on banking products and services, including service fee, credit card application criteria and status, branch information, interest rates and foreign exchange rates.

Account Inquiry: Check account balance (including saving account, time deposit, investment account, credit card account and loan account) and transaction details.

Banking Services: Fund transfer and remittance, add new account, order cashier's cheque, roll over time deposit.

Change telephone PIN (TPIN) / credit card ATM PIN, order a checkbook / paper statement and other related account services.

Report a Lost Card.

Find out current promotions and market insights.

How to Apply

CitiPhone Banking gives you the power to control your banking from anywhere, anytime, simply by dialing 800-830-1880/ 86-20-38801267*.
For credit card holders, please call us at 400-821-1880* / 86-21-38969500.

*This is our 24-hour hotline within mainland China. If you are calling from other parts of the world. Please calll us from 86-20-38801267.
* For credit card holders, if you are calling from other parts of the world. Please calll us from 86-21-38969500.