Citi Phone Banking

Operate your account using CitiPhone Banking

Control your personal finances anywhere, anytime with our 24-hour CitiPhone service.


CitiPhone offers you the service 24-hours a day, 7-days a week for immediate assistance.

CitiPhone Banking gives you the power to control your banking from anywhere, anytime, simply by dialing 95038* / 400-821-1880* / 800-830-1880*.

*This is our 24-hour hotline within mainland China. If you are calling from other parts of the world. Please calll us from 86-21-38969500.


General Inquiry: Get latest information on banking products and services, including service fee, credit card application status, branch information, interest rates and foreign exchange rates.

Account Inquiry: Check account balance (including saving account, time deposit, investment account, credit card account and loan account) and transaction details.

Banking Services: Fund transfer and remittance, add new account, roll over time deposit.

Change telephone PIN (TPIN) / credit card ATM PIN, order paper statement and other related account services.

Report a Lost Card.

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